Train your hospitality team with AI roleplay.
VenueFlow AI creates realistic hospitality scenarios that adapt to each employee's weaknesses — helping teams improve customer service, compliance, teamwork, upselling and operational awareness.
7-day free trial · Cancel anytime
Live Scenario
Allergen check at Table 7
Guest says
"My daughter has a serious nut allergy — is the pesto safe?"
You notice
- • Service is at peak Friday rush
- • The kitchen is short one chef
- • Table 7 has a young child
What do you do?
Readiness
Strong87
Level 4 · Supervisor
AI is targeting
9.1
Service
8.6
Safety
6.4
Upsell
Trusted by venues and hospitality groups
The problem
Hospitality training is broken.
Floors are busy, managers are stretched, and traditional training videos don't translate to real shifts. The result: inconsistent service, compliance blind spots and slow onboarding.
- ✕Inconsistent customer service
- ✕High staff turnover
- ✕Limited training time
- ✕Poor upselling performance
- ✕Compliance risks (Challenge 25, allergens, licensing)
- ✕New starters lacking confidence
- ✕Hard to identify future supervisors and managers
- ✕No visibility over staff performance
How it works
From day one to promotion-ready — in five steps.
- 01
Set your venue standards
Managers add the standards their venue lives by — from glass collection to Challenge 25.
- 02
Invite your team
Staff join in seconds using your venue invite code or QR — no IT setup required.
- 03
Staff train with AI roleplay
Unique scenarios every time — they can't memorise answers. Adaptive to each weakness.
- 04
Score & track progress
8-dimension scoring, readiness 0–100, 6 levels from New Starter to Manager.
- 05
Get promotion-ready reports
Spot top performers, surface coaching needs and identify your future supervisors.
Features
A complete training platform for modern venues.
Adaptive AI Scenarios
Every scenario is unique — staff can never memorise answers.
Readiness Tracking
Track staff improvement over time with a 0–100 readiness score.
Manager Dashboard
Identify top performers, coaching needs and team trends at a glance.
Compliance Training
Challenge 25, allergens, licensing and health & safety baked in.
Promotion Readiness
Identify your future supervisors and managers before you need them.
Multi-Venue Support
Manage teams and standards across multiple venues from one place.
Live Shift Simulations
Simulate an entire shift — complaints, allergies, upselling, teamwork.
Venue Standards
Create the rules your venue lives by — the AI weaves them into every scenario.
AI Coach
Personalised coaching notes and ideal-answer reviews after every session.
For managers
See exactly where your team stands.
One dashboard for readiness, training completion, promotion candidates and the weaknesses you need to coach next — across one venue or many.
- Average readiness score across the team
- Promotion candidates ranked by AI
- Staff who need support — flagged automatically
- Most common weaknesses across departments
24
Total staff
78
Avg readiness
6
Promotion ready
Maya Chen
Bar
91
Jordan Pearce
Floor
84
Sam Okafor
Kitchen
72
Priya Patel
Floor
58
Pricing
Simple pricing. 7-day free trial.
Try any plan free for 7 days. Cancel anytime before then and you won't be charged.
Starter
For single venues getting started.
- Up to 10 staff
- Adaptive AI scenarios
- Readiness scoring
- Manager dashboard
- Email support
Growth
For growing teams that want more.
- Up to 30 staff
- Everything in Starter
- Live shift simulations
- Promotion readiness reports
- QR & invite-code onboarding
Professional
For hospitality groups & multi-venue operators.
- Unlimited staff
- Everything in Growth
- Multi-venue dashboard
- Department analytics
- Priority support & onboarding
Loved by venue teams
Results, from real venues.
"Onboarding used to take a fortnight. New starters are confident on the floor in days now."
Hannah Whitfield
General Manager, Riverside Pub
"I can see who's promotion-ready without doing a single 1-to-1. The reports do the work for me."
Marcus Ainsworth
Operations Director, Copper Vault Group
"Upselling scores jumped 18% in our first month. The scenarios feel like real Friday-night service."
Sofia Renard
Bar Manager, Salterns Marina
FAQ
Common questions
Each session, our AI writes a brand-new hospitality scenario tailored to the trainee's level, the venue's standards, and their previous weaknesses. They respond in their own words and the AI scores them across eight dimensions.
Ready to build a venue team that performs like one?
Start your 7-day free trial. Cancel anytime.
Contact Us
Have questions about VenueFlow? We'd love to hear from you.